Shipping & Returns

Shipping Policy

All items will be dispatched within 7-10 working days via Royal Mail. 

Please take into consideration products are hand made. 

Cost of postage will depend on your option you selected.

Free delivery for UK orders over £40.

International Orders: Please note we are not responsible for any custom charges you might be subject to pong receipt.

Return & Exchange Policy

You only have 14 days to return an order after receiving it. 

 

If you change your mind, or the product you received is not what you expected, please contact us before returning the item. 
Unless arrangements are made with us, you cover the cost of the return. 
Please note that exceptions may apply for the return of certain custom-made, hygienic and other products. 

 

If you have any questions, please contact us.

 

Instructions for returning goods: 

If you wish to make a return, send us an e-mail, containing your name, address, e-mail address, the order number and details of which items that the return relates to. 
Ship the items for return within 14 days of the date of the notification. 


You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging. 

If possible, please provide us with a tracking number for the return shipment. 
If a returned item is shipped internationally, mark as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs. 


Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase. Please note this can take allow 5-10 business days for this to go through.  


If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.

Enquiries: cosybookstop@gmail.com